We want you to be happy with your Travelpro® luggage purchase and that it becomes your trusted travel companion. If your Travelpro® luggage fails to meet your expectations for any reason, you may return it for a full refund within 80 days of purchase with a copy of your receipt or proof of purchase.
Returns for unused product made within the 80 days of purchasing are FREE. Please contact our Customer Care Department at Customercare@travelpro.com so that we may email you a prepaid shipping label.
You will be refunded the price paid for the merchandise, including any applicable sales taxes. Once we receive your returned item, a credit will automatically be applied to your credit card or original method of payment. Please allow 10-14 business days for your return to be processed once received. As credit card companies vary on credit processing time, please allow one to two billing cycles for the refund to show up on your credit card statement.
In the unlikely event that you receive a defective item or items damaged in transit, please call us at 1-800-741-7471.
Please note: if you were charged shipping fees on your original order they are non-refundable.